At GRANVILLA, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or stay at our hotel.

1. Information We Collect

We may collect personal information including but not limited to:

• Name, phone number, and email address

• Booking and stay details

• Identification details as required by local laws

• Payment-related information (processed securely via third-party services)

This information is collected when you make a reservation, contact us, or check in at the hotel.

2. How We Use Your Information

Your information is used only for legitimate purposes, such as:

• Confirming and managing bookings

• Providing hotel services and guest support

• Improving our services and guest experience

• Complying with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Data Protection & Security

We take reasonable measures to protect your personal data against unauthorized access, loss, or misuse. Access to guest information is limited to authorized staff only and handled with strict confidentiality.

4. Third-Party Services

Our website or booking process may involve trusted third-party services such as:

• Online booking platforms

• Payment gateways

• Website hosting providers

These third parties are required to follow appropriate data protection practices.

5. Cookies & Website Usage

Our website may use basic cookies to enhance user experience and analyze website traffic. These cookies do not collect personally identifiable information unless voluntarily provided by you.

6. Guest Communication

We may contact you via phone, email, or message for:

• Booking confirmations

• Stay-related information

• Service updates

We will not send promotional communication without your consent.

7. Legal Compliance

We may disclose personal information if required to do so by law, government authorities, or regulatory bodies.

8. Your Consent

By using our website or staying at GRANVILLA, you agree to the terms of this Privacy Policy.

9. Updates to This Policy

GRANVILLA reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
GRANVILLA Hotel

mail : thehotelgranvilla@gmail.com | 03482-270700